Cancellation, Return and Refund Policy

Store: trendieeshop
Last updated: 2 November 2026

1. Order cancellation before dispatch

You may request cancellation while your order has not yet been dispatched or handed over to the courier.

To request cancellation, contact us as soon as possible at argunmagicprops@gmail.com or +91 7736056019 and provide your order number. We will confirm whether dispatch has already occurred.

If we accept a cancellation before dispatch, we will cancel the order and, if you paid online, initiate a refund to the original payment method.

2. Orders already dispatched

Once an order has been dispatched or handed over to the courier, we normally cannot stop or cancel its shipment. This does not limit any return, replacement, refund, or other remedy that may be available under applicable law, including for eligible defective goods.

If a shipment is lost or is not delivered, contact us so we can investigate with the courier and provide an appropriate resolution.

3. Change-of-mind returns

We do not offer returns or exchanges merely because a customer changes their mind, ordered the wrong item, or dislikes an item’s colour, style, or fit. This restriction does not apply where a return, replacement, refund, or other remedy is required by applicable law or expressly stated on the product page.

4. Damaged, defective, missing, or incorrect items

Contact us promptly after delivery if an item is damaged, defective, missing parts, incorrect, or materially different from its product description.

Please include your order number and clear photographs. An unboxing video may help us investigate a shipping claim, but it is not the only evidence we may consider and is not, by itself, a condition that removes rights available under applicable law.

After reviewing the issue, we will explain the available remedy, which may include a replacement, refund, or other resolution as required by law. For an approved return because of an issue attributable to us or the product the customer should send the product to warehouse for inspection for replacement or refund.

5. Refund method and timing

For an approved refund on an online payment, we will initiate the refund to the original payment method, unless applicable rules or the payment provider require another method.

We aim to initiate approved refunds within 14-30days after confirming the refund. Your bank or payment provider may take additional time to credit the funds.

Cash-on-delivery orders have no payment to refund unless an amount was collected in advance. 

6. Late delivery

Delivery estimates are shown at checkout or in the Shipping & Delivery Policy. If your order is not delivered by the stated delivery schedule, contact us with your order number. We will check the shipment and provide the remedy required by applicable law. A force-majeure delay may affect the remedies available under law.

7. How to contact us

Email: argunmagicprops@gmail.com
Phone/WhatsApp: +91 7736056019

We will acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt, as required under applicable e-commerce rules. We will provide a complaint reference for follow-up.